Privacy Policy
This policy explains what personal information SmartFraming Ltd collects, how we use and protect it, and the rights you have under the Privacy Act 2020.
Overview
SmartFraming Ltd (“we”, “our”, “us”) respects your privacy and handles personal information in accordance with the New Zealand Privacy Act 2020 and its Information Privacy Principles.
This policy applies to information we collect through this website, our enquiry and quote forms, our newsletter, and the course of doing business with you.
Information we collect
We collect personal information you provide directly and some technical information automatically:
- Contact & enquiry details — your name, email address, phone number, delivery location and the content of your message when you use our contact or quote forms.
- Project information — sketches, plans, specifications and any files you attach to a quote request.
- Newsletter subscriptions — the email address you provide to receive updates.
- Technical & usage data — information such as your IP address, browser type, device and pages visited, collected automatically via server logs, cookies and analytics tools.
You do not have to provide personal information, but we may be unable to respond to an enquiry or process an order without it.
How we use your information
We use personal information to:
- respond to your enquiries and prepare quotes;
- process, manufacture and deliver your order;
- provide customer support and manage our relationship with you;
- send newsletters and updates where you have subscribed (you can unsubscribe at any time);
- operate, secure and improve our website; and
- meet our legal and accounting obligations.
Overseas storage
Some of our service providers (such as our hosting, email and analytics providers) store data on servers located outside New Zealand. Where this happens, we take reasonable steps to ensure your information is protected by comparable privacy safeguards.
Storage & security
We take reasonable steps to keep personal information secure and to protect it from loss, misuse, unauthorised access, disclosure or alteration. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
How long we keep it
We keep personal information only for as long as needed for the purposes above or as required by law (for example, tax and accounting records). When it is no longer needed, we take reasonable steps to securely delete or de-identify it.
Your rights
Under the Privacy Act 2020 you have the right to request access to the personal information we hold about you and to ask us to correct it if it is wrong. To make a request, or to unsubscribe from our newsletter, contact us at contact@smartframing.nz. We may need to verify your identity before responding.
Third-party links
Our website may link to other sites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.
Changes to this policy
We may update this Privacy Policy from time to time. The current version is always the one published on this page, with the “last updated” date shown above.
Contact us
For any privacy question or request, please contact SmartFraming Ltd at contact@smartframing.nz.
Ready to talk about your project?
Send us your plans, sketches or questions and we’ll come back with a clear, itemised quote.